Conditions générales

These Terms and Conditions govern the relationship between you and Robokapital in respect of the trading account and the services described on this website. Please read them carefully, together with the Risk Disclosure Notice and the policies referred to below, before opening an account.

1. Definitions and interpretation

In these Terms, "Robokapital", "we", "us" and "our" refer to the company operating under the Robokapital brand, with registered office at 29, Boulevard Prince Henri, L-1724 Luxembourg. "You" and "Client" refer to the person who has opened an account with us. "Account" means the trading account opened in your name. "Platform" means Robokapital WebTrader and any related online client area. "Applicable Rules" means all laws, regulations and regulatory requirements that apply to us or to the services, including those implementing MiFID II.

2. Scope of services

We provide execution-only services in contracts for difference (CFDs) and other instruments referencing forex, stocks, indices, commodities and exchange-traded funds, through the Platform. We do not provide investment advice, portfolio management or tax, legal or accounting advice. Any market information we publish is general in nature and does not take your personal circumstances into account.

3. Account opening and eligibility

To open an Account you must be at least 18 years old, have full legal capacity and be resident in a country in which we provide our services. You must complete our application, provide the identification and verification documents we request, and complete an appropriateness assessment. We may decline any application at our discretion and are not required to give reasons, unless required by Applicable Rules.

You confirm that all information you provide is true, accurate and complete, and you agree to inform us promptly of any change.

4. Client categorisation

We will categorise you as a retail client, professional client or eligible counterparty in accordance with our Client Categorisation Policy. Unless we notify you otherwise, you will be treated as a retail client and benefit from the highest level of regulatory protection.

5. Account tiers

We offer four account tiers: Classic, Premium, Platinum and Private. Each tier has a minimum funding requirement and the service features described on our website. We may review the tier of your Account periodically. The trading conditions applicable to your Account are set out on the Platform and in the Costs and Charges Disclosure.

6. Orders and execution

You may place orders through the Platform only. We act as counterparty to your transactions unless stated otherwise. Orders are executed in accordance with our Order Execution Policy. We may decline, cancel or amend an order where it is required by Applicable Rules, where the order is manifestly erroneous, or in abnormal market conditions. Prices quoted on the Platform may change between the time an order is submitted and the time it is executed.

7. Margin, leverage and close-out

CFDs are leveraged products. You must maintain sufficient margin in your Account at all times to support your open positions. For retail clients, leverage is limited in line with the requirements of the European Securities and Markets Authority (ESMA), and positions will be closed when your account equity falls to 50% of the initial margin required for your open positions. Retail clients benefit from negative balance protection: you cannot lose more than the funds held in your Account.

8. Client money

Client money is held in segregated accounts, separate from our own funds, with credit institutions selected with due care. Client money is not used for our own operational purposes. Further information is available on the Safety of Funds page.

9. Deposits and withdrawals

Deposits must be made from an account or card held in your own name. Third-party payments are not accepted and will be returned. Withdrawals are paid, wherever possible, to the original source of funds, and otherwise to a verified bank account in your name. We may request additional documents before processing a deposit or withdrawal, as required by anti-money-laundering rules.

10. Costs and charges

You agree to pay the costs and charges applicable to your Account, which may include spreads, commissions, overnight financing, currency conversion and inactivity charges. All costs and charges are disclosed before you trade, in line with Applicable Rules.

11. Platform access and security

You are responsible for keeping your login details confidential and for all activity on your Account. You must notify us immediately if you suspect unauthorised access. We may suspend access to the Platform for maintenance, security reasons or where required by Applicable Rules.

12. Communications

We will communicate with you in English or in another language we make available. We may communicate with you by e-mail, through the Platform or through our website. You agree that electronic communications constitute written communications.

13. Conflicts of interest

We maintain arrangements to identify, prevent and manage conflicts of interest, as described in our Conflicts of Interest Policy.

14. Complaints

If you are dissatisfied with our services, you may submit a complaint in accordance with our Complaints Handling Procedure, by writing to info@robokapital.com.

15. Liability

We will not be liable for any loss arising from market movements, from your trading decisions, from events beyond our reasonable control, or from the failure of third-party systems, except where such loss results from our gross negligence, wilful default or fraud, or where liability cannot be excluded under Applicable Rules.

16. Amendments

We may amend these Terms by giving you reasonable prior notice, except where a change is required by Applicable Rules, in which case it may take effect immediately. The current version is always published on our website.

17. Termination

You may close your Account at any time by giving us notice. We may terminate our relationship with you by giving notice, or immediately where required by Applicable Rules or in the event of a material breach of these Terms. Open positions will be closed and any balance due to you returned in accordance with these Terms.

18. Governing law and jurisdiction

These Terms are governed by the laws of the Grand Duchy of Luxembourg. The courts of Luxembourg City have jurisdiction over any dispute, without prejudice to any mandatory consumer protection rules that apply in your country of residence.