CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 64.28% of retail investor accounts lose money when trading CFDs with this provider.Risk warning

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Markets

Five asset classes, one account.

Professional access to global financial markets.

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Trading

Platform, accounts and conditions.

Professional access to global financial markets.

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Resources

Tools and information for every client.

Professional access to global financial markets.

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Company

Who we are and how we protect you.

Professional access to global financial markets.

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Log In Open Account
Markets

Five asset classes, one account.

Professional access to global financial markets.

Open AccountLog In
Trading

Platform, accounts and conditions.

Professional access to global financial markets.

Open AccountLog In
Resources

Tools and information for every client.

Professional access to global financial markets.

Open AccountLog In
Company

Who we are and how we protect you.

Professional access to global financial markets.

Open AccountLog In
Help Centre

Answers to common questions.

Find information about opening an account, funding, the platform and trading. If you cannot find what you need, our client team is ready to help.

01

Opening an account

Who can open an account?
Individuals aged 18 or over who are resident in a country where Robokapital provides its services, and who complete our application and verification process.
Which documents do I need?
A valid passport or national identity card, and a proof of address such as a recent utility bill or bank statement. We may also ask for information on the source of your funds.
How long does verification take?
Applications are reviewed as soon as all documents have been received. We will contact you if anything further is needed.
Why do you ask about my trading experience?
Under MiFID II we must assess whether complex products such as CFDs are appropriate for you. Your answers help us provide the right level of protection.
02

Deposits & withdrawals

How do I fund my account?
You can deposit by card, digital wallet, SEPA bank transfer or international wire. See Deposits & Withdrawals for timing and fees.
Can I deposit from someone else's account?
No. Deposits must come from an account or card held in your own name. Third-party payments are returned.
How long do withdrawals take?
Requests are reviewed by our finance team before payment is released. Arrival time depends on the payment method used.
03

The platform

Do I need to install anything?
No. Robokapital WebTrader runs directly in your browser. It works in the latest versions of all major browsers.
Can I trade on my phone or tablet?
Yes. The platform adapts to mobile and tablet screens and is accessed through your device's browser.
I have forgotten my password.
Use the "Forgot password" link on the log-in page. If your account is locked, please contact client support.
04

Trading & risk

What is a CFD?
A contract for difference is a derivative that tracks the price of an underlying asset without you owning it. CFDs are traded on margin, which magnifies both gains and losses.
Can I lose more than I deposit?
Retail clients benefit from negative balance protection: you cannot lose more than the funds in your trading account.
What is margin close-out?
If your account equity falls to 50% of the initial margin required for your open positions, positions are closed automatically, in line with ESMA rules for retail clients. See Safety of Funds.

Still need help?

Write to us at info@robokapital.com.

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