Regulation

Authorised, supervised and accountable.

Robokapital operates under the European regulatory framework for investment firms. Below you will find how regulation protects you as a client.

Framework

MiFID II and European passporting.

Robokapital operates under the Markets in Financial Instruments Directive (MiFID II). This sets common European standards for investor protection, transparency of costs, best execution and the management of conflicts of interest.

Client categorisation

The protection that applies to you.

Every client is categorised before trading. Your category determines the regulatory protections that apply to your account.

Retail client

The highest level of protection, including leverage limits, negative balance protection, margin close-out and access to investor compensation.

Professional client

For clients who meet the regulatory criteria for experience, activity and portfolio size. Certain retail protections do not apply.

Eligible counterparty

Regulated financial institutions and similar entities, as defined by MiFID II.

You may request a change of categorisation. Details are set out in our Client Categorisation Policy.

Complaints

If something goes wrong.

We take every complaint seriously and handle it fairly, promptly and in line with our Complaints Handling Procedure.

Contact client support

Many questions can be resolved directly by our client team.

Submit a formal complaint

Write to info@robokapital.com with "Complaint" in the subject line. Every complaint is acknowledged and answered in line with our Complaints Handling Procedure.

External resolution

If you are not satisfied with our final response, you may refer the matter to the competent out-of-court complaint resolution body, as set out in our Complaints Handling Procedure.

Regulatory disclosures